MenuEffective Date: 9/1/2023
We want your Evil Olive experience to be just as smooth and symmetrical as our palindromes. Below is everything you need to know about how we handle shipping, returns, and refunds.
???? Shipping & Delivery
- We use our partners global fulfillment network to produce and ship your order.
- Shipping times vary depending on your location and the product. You’ll receive tracking information when available.
- Evil Olive currently ships to the U.S., EU, UK, and other select countries.
???? Unclaimed or Incorrect Shipments
- Wrong Address: If the address you provide is incorrect or undeliverable, the shipment will be returned. You will be responsible for reshipment costs once a new address is confirmed.
- Unclaimed Packages: Packages that go unclaimed will be returned to the Printify facility. If not reshipped within 30 days, the items will be donated to charity at your cost.
- Return Address: Returns must be sent to the address printed on your package. If a different return address is used, you may be liable for any returned shipments.
???? Damaged, Misprinted, or Defective Items
If your item arrives damaged, defective, or incorrectly printed, please report the issue within 30 days of delivery. We’ll cover the cost of a replacement if the issue is due to our error.
???? To submit a claim, please contact us at [support@evilolive.com] and include:
- A photo of the product
- A description of the issue
- Your order number
❌ Returns & Exchanges
All our items are made-to-order, which means we do not keep inventory and therefore cannot accept returns or exchanges for buyer’s remorse or incorrect sizing.
If you need a different size or product, you’ll need to place a new order at your own expense.
⚠️ Non-Returnable Items
We cannot accept returns for:
- Face masks or sealed hygiene items (due to health/safety regulations)
- Downloadable or digital products
- Gift cards
- Perishable, intimate, or hazardous goods
???????? EU Consumers – Right of Withdrawal
Under Article 16(c) and 16(e) of Directive 2011/83/EU, your right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized
- Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene
We reserve the right to refuse returns at our sole discretion in accordance with these rules.
???? Refunds
Once we receive and inspect your returned item (if applicable), we’ll notify you of the approval or rejection of your refund.
If approved, a credit will be applied to your original payment method. Please allow time for your bank or card issuer to process the refund.
Note:
- Sale items are non-refundable.
- Return shipping costs are non-refundable and may be deducted from your refund if applicable.
⏳ Late or Missing Refunds?
- Double-check your bank account
- Contact your credit card company (it may take several business days)
- Contact your bank
- Still stuck? Email us at [support@evilolive.com]
???? Gift Returns
If the item was marked as a gift and sent directly to you, you’ll receive store credit for the return. If it wasn’t marked as a gift or sent to the original purchaser, the refund will be issued to the original payment method.
???? Return Shipping
To return an item, use the return address printed on the package.
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service—we don’t guarantee that we’ll receive your return.
???? Questions?
Need help? Want to chat about symmetrical things?
Email us here and we’ll be happy to help.
